Terms and ConditionsWe require that a Vacation Rental Agreement (“VRA”) under the North Carolina Vacation Rental Act be signed prior to releasing a home to tenants.
To confirm a reservation: You must book online or call/email Blowing Rock Properties (“Agent”) to book your vacation rental. Your first payment is due at the time of booking (for amounts see below). We accept MasterCard, VISA, Discover and personal checks (dates of stay must be at least 30 days out to pay by check). Once you have booked your reservation we will email you a VRA to read, sign and return. You will need to return the signed copy of your VRA promptly as instructed in the email sent with your contract. The reservation is not guaranteed until receipt of the signed VRA. We reserve the right to cancel your reservation without notice if you do not return the signed VRA on a timely basis.
If your reservation is more than 30 days in advance: Your final balance is due 30 days prior to arrival. You may pay your balance by personal check or credit/debit card. If paying by check, your check must be received more than 30 days prior to arrival. Please make your check payable to Blowing Rock Properties and note the name of your rental home and your dates of stay on your check. Mail checks to P. O. Box 2486, Blowing Rock, NC 28605. If paying by credit/debit card, your signing of the VRA authorizes us to automatically charge your balance to the card on file on the due date. However, please let us know if you wish the balance charged to a different card. You will be notified by email when your final balance has been charged and we will email you a confirmation and directions to your vacation rental home.
If your reservation is less than 30 days in advance: You must pay in full by credit/debit card at the time of reservation, and there would be no refund should you cancel, unless the property can be re-rented. Once your card has been charged in full and your signed VRA received we will email you a confirmation and directions to your vacation rental home.
NOTE: Please read your confirmation and VRA carefully. You are responsible for familiarizing yourself with the information contained in these documents. The VRA binds you to a specific property for a specific period of time. Your verbal authorization at the time of reservation, your signature on the VRA, payment of money, and/or taking possession of the property after receipt of the VRA is evidence of your acceptance of the VRA and your intent to use the property as a vacation rental.
Other charges/fees: North Carolina sales tax, applicable occupancy tax, a cleaning fee, and a processing fee are required and will be due in addition to the gross rent. A fee of $25 is charged for all returned checks. If you lose the key and/or are locked out of your rental home, we will send a staff member to meet you at the property. There will be a $25 fee for this service and you must be prepared to pay the fee in cash to our staff member at the rental home.
Cancellations/transfers: If you find you must cancel your reservation prior to your arrival date, please notify us as soon as possible. We will make every effort to re-rent the property. If we re-rent the property, all advance payments (less $45 cancelation fee) will be returned to you within 30 days after we have been paid in full by the tenant who re-rented your property. If, after diligent effort, we are unable to re-rent the property, the full advance rent payment will be forfeited. We highly recommend the purchase of Trip Interruption Insurance, see paragraph 5 above.
Security/damage deposit: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Blowing Rock Properties, Inc any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Blowing Rock Properties, inc directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a security/damage deposit which varies from $1000-1500. This deposit ensures that our rental homes are left in the condition in which they were found and protects the owners from damages and loss caused by tenants and/or their guests. Your rental home will be inspected after your departure and before the next guest arrives. The security deposit is not charged unless there is loss or damage to the rental home during your stay, excessive cleaning required, abuse of the hot tub (see below) or violation of policies. The person in whose name the property is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions and will be financially responsible for any damages to the property or its contents during the tenancy. Honesty is always the best policy. Please tell us if loss or damages have occurred during your stay.
What we provide and what you need to bring: Each vacation rental home is fully furnished according to the individual owner’s taste. Kitchens are stocked with basic cookware and dinnerware for the maximum occupancy. Some houses include spices and pantry items. Linens and towels are provided at no extra charge, as well as bedspreads, blankets and pillows. A small, starter supply of toilet tissue, garbage bags and soap products is provided, which is usually sufficient for a 2-night stay. If staying longer, tenants will need to bring additional amounts of these supplies or purchase them locally. We do not supply personal laundry detergent. Some houses with wood burning fireplaces and outdoor fire pits supply the firewood; some do not. Tenants must also bring charcoal and lighter for those homes that have charcoal grills. See webpage for info on firewood and grills.
Check-in: Check-in is 3:00 pm at your rental home. Each home has a lockbox and when you make your final payment we will email you directions along with the lockbox. It is always best to follow our directions as opposed to a GPS since they can be unreliable in the mountains. Check-in during our office hours (9-5) is advised in case of any problems. If you arrive later and have an emergency we have provided an emergency number on your check in instructions. PLEASE CALL ONLY IN THE CASE OF EMERGENCY. Other problems are best to be emailed or wait until we open the next day to call the office. Early check-ins cannot be guaranteed. Requests for early check-in in the off season only will be considered on a case-by-case basis. Please contact our office no earlier than the day prior to your arrival (unless you are arriving on Saturday or Sunday when the office is closed) with your request as we will not know until that day whether the house will be rented the night before you arrive. We will attempt to accommodate early check-ins depending upon the status of your rental home at that time. However, early check-ins are absolutely not possible during July or October. Please do not ask during these busy months.
Check-out: Check-out is by 11:00 a.m. sharp so that we can accommodate the next guests. Unapproved late check-outs will be charged the applicable daily rate to the credit card on file unless prior arrangements are made with Agent. Requests for late check-out in the off season only will be considered on a case-by-case basis. Please contact our office no earlier than the day prior to your departure with your request arrival (unless you are departing on Saturday or Sunday when the office is closed). We will attempt to accommodate you depending upon the status of your rental home at that time. However, late check-outs are absolutely not possible during July or October. Please do not ask during these busy months. We do ask that you do a few simple housekeeping chores prior to check out. (See Care and Cleaning below.)
Liability: Renters are paying guests of the individual homeowners and neither the homeowners nor Agent is not responsible or liable for any loss of the renter’s personal property or bodily injury or damage of any nature from any cause to the renter (including his guests) unless caused by the negligent or willful act of the Agent or the Owner, or the failure of the Agent or Owner to comply with the Vacation Rental Act. The Agent is not responsible for weather or road conditions, construction or noise near the property, power outages, acts of God, criminal activities, economic downturns, political changes, or any other activity, event or condition beyond its control. There will be no refunds, allowances, or rescheduling resulting from these conditions, except in the case of a mandatory evacuation. If state or local authorities order a mandatory evacuation of an area that includes a home rented by one of our guests, the guest shall comply with the order. Upon compliance, the guest will be entitled to a refund of the pro-rated rent for each night that the guest is unable to occupy the home because of the order.
Pets: We love animals, but to respect our owners and tenants we have specific rules that must be followed. Many of our properties are pet friendly but we have some exceptions. There will be no pets allowed in any property without first getting approval from Blowing Rock Properties, Inc and in most cases paying a pet fee (exception for service animals with documentation). If your pet is approved they must be up to date on all shots/vaccines and on a flea preventative. They should not be allowed up on any furniture in the home and must be house trained to go outside (no pee pads allowed). If left alone in the property your dog/s must be crated. Tenant’s breach of these rules shall be considered material and shall result in forfeiture of any monies paid and the termination of tenancy, in addition to the cost of pet cleanup to remove any evidence that pet has been in property. This cost ranges from $250-$1500 for larger homes.
Occupancy: Maximum occupancy limits in vacation rental homes are set according to sleeping arrangements as well as by the capacity of the septic & water systems. Exceeding the maximum occupancy limits violates our permit and will result in rent forfeiture and the immediate eviction of tenants. Tenants in our vacation rental homes must be at least 25 years of age or with their parents and proof of age may be required at our discretion. We do not allow house parties, youth groups, fraternities, sororities, weddings, or receptions in our rental homes.
4WD: Some properties require 4wd during winter months. Please take note of this when booking. No refund will be given if you are unable to access one of these properties because you do not have 4wd. Tenant is responsible for any damage to roads, driveway, property caused by having insufficient transportation during winter weather.
Parking: Due to our mountainous region, parking can be limited. Tenants must observe the parking limitations of each property and must not park in undesignated areas or block access to other properties.
Trash removal: Some houses have garbage pickup but others do not due to their location. Garbage policies and/or pick-up days are posted at each rental home. PICK-UP: Please put the garbage out the night before pick-up as the garbage men may come very early in the morning. ALL GARBAGE MUST BE BAGGED AND LIDS SECURED ON CANS. Critters are a real problem in the mountains so please do not leave any garbage outside cans. If you have excessive garbage, you will need to take it to the local convenience center. Hours and locations are in the notebook at the property or feel free to call the office. NO PICK-UP: Trash must be bagged and taken to a local trash convenience center. Locations and hours can be found in the property notebook. If you are checking out on a day when they are closed you may leave one small, tightly secured bag in the kitchen for housekeeping to pick up. You will be charged for any additional trash left at the property.
No firearms or fireworks: We prohibit the use of firearms and fireworks at any property.
Long distance telephones calls and pay-per-view television: Telephones are included in a number of our vacation homes for your convenience. Homes with telephones allow local and emergency calls at no charge. See the directions to the property or notebook at home for telephone number. However, most phones have blocks against long distance calls, so please plan on bringing a personal cell phone or calling card. We are sorry, but cell phone service cannot be guaranteed in our mountainous area. Pay-per-view television, including HBO, special sporting events, Show Time, and other such channels are not included in your rental unless otherwise stated at the individual home. Viewing of Pay per View programs is prohibited by Owner and will result in a charge against your deposit and/or credit card.
Mechanical failures/repairs: All equipment in the vacation rental home should be in good working order upon your arrival. Please immediately report inoperative equipment to Agent and we will make every effort to have repairs done in a timely manner during reasonable hours. Each home has smoke detectors. Please notify us immediately if they are not working. Do not wait until the end of your stay to tell us something wasn’t working properly. We have a very competent and reliable staff on call and will do our best to ensure that your stay is stress free, however, speed of service cannot be guaranteed. Mechanical failures of appliances, air-conditioning or heating systems, hot tubs, satellite/cable service, internet service, gas fireplaces or any other appliance or system that fails to operate properly during your stay are beyond our control and no refund or rent reduction will be given. Power outages occur infrequently in this area and are normally resolved quickly. No refunds will be issued for minor disruption of any utilities including, but not limited to, power outages, water outages, etc. These failures are beyond our control and no refund or rent reduction will be given.
Hot tubs: If your property includes a hot tub, special rules for its use apply. Damages, abuse, or failure to comply with stated hot tub rules which results in repair, draining and/or excessive cleaning outside our regular maintenance for normal use will result in a charge of $125 to your credit card on file. All hot tubs are professionally serviced regularly. REMEMBER, A HOT TUB IS A SPA AND NOT A BATHTUB. If you follow our simple rules, you should not have a problem with the hot tub. Please note that some people, especially children, are sensitive to the chemicals used to keep a hot tub clean and sanitary. We are not responsible for personal reactions to hot tub chemicals.
Care and cleaning: All of our properties are professionally cleaned prior to your arrival and after your departure. Cleaning issues must be reported to Management. If you do not give us the opportunity to make things right we will not consider any refund of rent. Most homes have locked owner’s closets or drawers, and we ask that you respect these spaces as they are not included in the rental. Please respect the owner’s property by taking care of it as if it were your own. Please do not rearrange the furniture or move any articles from their original position. If you do move things, you will be responsible for the cost of returning items to their original position and for any damage caused by moving them (i.e scratch floors etc…). Guests are expected to keep the home neat during their stay and a small amount of basic cleaning supplies is provided. Upon check out we do require guests to remove and bag all trash and place in either outside cans or take to the dump per house instructions, load the dishwasher and turn it on, place soiled towels in the laundry room, and in general leave the property tidy. Additionally, if guests use the outdoor grills, they must be cleaned after use and, if gas, the gas must be turned off at the propane tank. Covers on hot tubs and fire pits must be secured. Your signature on the VRA authorizes us to charge an appropriate amount, up to $100, for additional cleaning beyond the standard clean as a result of your occupancy. All our vacation rental homes are nonsmoking: Smoking inside our rental homes is strictly prohibited. If evidence of smoking inside one of our vacation rental homes is found, there will be a $250 clean up and air restoration fee charged to your card after departure. By signing our VRA, Agent is authorized to charge this fee to your card on file.
Items left behind: Please ensure that you have removed all personal items prior to departure. We cannot be held responsible for tenants’ failure to do so. Due to our remote locations, packaging and shipping forgotten articles is unusually difficult.